Contact Us
At Mecca Bingo, we strive to provide the best possible experience for our customers. If you need help or have a question about your account or any issue related to our services, please don't hesitate to reach out.
Support Availability
Our support team is available Monday through Friday from 8am to 6pm GMT (excluding holidays). During peak hours, we may experience high demand for assistance; however, we aim to respond to all inquiries within a reasonable timeframe.
Live Chat Support
We offer live chat support to help resolve your questions or issues in real-time. To access live chat, simply click on the "Support" button at the top right corner of our website and select "Live Chat". Our friendly support team will be happy to assist you during their working hours (Monday through Friday from 8am to 6pm GMT).
Email Support
FAQ and Help Centre
Before reaching out for assistance, we recommend checking our comprehensive FAQ section. You may find answers to your questions related to account management, technical issues, or responsible gaming practices.
Verification Support
Technical Troubleshooting
Responsible Gaming Assistance
If you're struggling with problem gambling or need advice on responsible gaming practices, we recommend contacting GamCare or GAMSTOP. Our support team is also available to provide guidance and assistance if needed.
Account Security Assistance
We take the security of your account seriously. If you suspect any suspicious activity or have concerns about account safety, please contact us for immediate assistance.
Communication Response Expectations
While we strive to respond to all inquiries within a reasonable timeframe, our support team works diligently during operating hours (Monday through Friday from 8am to 6pm GMT). During peak periods or in response to high volumes of emails or chat requests, there may be delays; however, you can rest assured that your concern will receive attention.
Multilingual Support
While we primarily operate in English, our support team is happy to provide assistance and resolve issues for customers who prefer other languages. Please contact us with the language of your preference, and we'll do our best to assist you.
Preferred Contact Methods
We recommend choosing the most suitable support channel based on your issue or concern:
General Support Workflow
Upon submitting your inquiry via email or live chat, you will be assigned a support ticket. Our team will review and respond to your issue promptly; however, we may require additional information or clarification in some cases.
Self-Service Help Options
To access our comprehensive FAQ section, simply click on the "Help Centre" button at the top right corner of our website or visit gambleaware.org (in case you're experiencing issues related to problem gaming).
We appreciate your patience and understanding regarding support response times. If you have any further questions about our contact options, please don't hesitate to reach out.
Please note that we take all inquiries seriously and treat customer confidentiality as a top priority.
